Silae HR Suite – Applied AI for Payroll Support
Designed an agentic workflow to explain payroll items and accelerate the handling of customer support requests.
✓ 80% reduction in the backlog of requests for payroll-item explanations
Context
Silae HR Suite is an HRIS SaaS product for small and mid-sized companies. It covers HR processes from hiring to payroll preparation and is used by more than 2,000 customers to manage approximately 230,000 employment contracts per year.
Within the product team, a recurring share of customer support requests concerned explanations of payroll items.
Implementation
I designed a Python and FastAPI agentic workflow based on LangGraph to produce these explanations and accelerate their handling.
The work also addressed the reliability of AI-assisted development through:
- stronger tests;
- Claude policies;
- reusable skills;
- Model Context Protocol (MCP) integration;
- subagents used to structure tasks.
Adoption and Outcome
I supported six team members with no prior Claude experience through adoption of these practices despite strong initial reluctance.
The workflow reduced the part of the support backlog related to payroll-item explanation requests by 80%.